Effective Date: September 4, 2026
China Visit Assist provides human-assisted attraction reservation coordination for foreign visitors to mainland China. You choose one attraction, visit date and traveler count per order, provide the traveler details, and pay through Creem. Our operations team then attempts to arrange real-name admission through an official or authorized local channel. This is an assistance service and not an official attraction website.
Payment confirms that we received your request; it does not by itself confirm attraction availability or admission. Release windows, quotas, closure days, identity rules and prices can change. If we cannot fulfill the request, we will contact you and determine the appropriate refund outcome.
You must enter every traveler name and passport number exactly as shown on the passport and confirm that every traveler has agreed to the use of their information for this booking. You are responsible for errors, expired documents, visa requirements and eligibility for admission. A venue may refuse mismatched or invalid identity details.
The order review shows one bundled package price per traveler, multiplied by the traveler count. That price combines any applicable attraction admission cost with our reservation-assistance fee; it is not represented as the venue's standalone ticket price. Creem may display applicable taxes or currency details on its hosted checkout. Reservation work starts only after our system receives and verifies Creem's signed payment notification. Do not pay a second checkout for the same order.
Booking confirmations, instructions or failure notices are sent to the delivery email on the order. You are responsible for keeping access to that address and checking spam folders. Some attractions use the passport itself as the admission credential rather than issuing a separate ticket file.
You may submit a refund request from a paid order. Requests are reviewed manually because venue cancellation rules differ. Submitting a request does not guarantee approval and does not move money automatically. If approved, authorized staff submit a full refund through Creem and the signed provider confirmation updates the order. Processing times after approval depend on Creem and the original payment method.
Attractions, local booking channels and Creem are independent services with their own rules. We are not responsible for closures, venue decisions, denied admission caused by inaccurate traveler details, payment-network delays or events outside our reasonable control. Nothing on this site overrides a venue's terms.
To the maximum extent permitted by applicable law, our total liability for an order is limited to the amount paid for that order. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded in your country of residence.
You must be at least 18 years old or the age of majority in your jurisdiction to place an order. Keep access to your sign-in email secure. You may not submit false documents, use another person's details without permission or use the service for unlawful purposes.
Creem acts as Merchant of Record and handles payment information, applicable taxes and payment disputes. For questions about the booking itself, email [email protected] and include the internal order number.
